Granite Broadband

To ensure continued services, all services automatically renew unless Granite Broadband

is notified in writing via email or postal mail directed to the Billing Department.

Email: billing@gbandinc.com

Mailing Address: 305 Watson St., Ripon, WI 54971

Month-to-Month Services Policy

Monthly services may be cancelled if written notice is provided. Granite's monthly billing

cycle begins on the 1st of each month. Any cancellations after the 1st of the month will

take effect at the end of the current billing cycle. Granite does not pro-rate service charges

on a daily or weekly basis.

Pre-paid Specials Policy

All pre-paid specials are non-refundable. When the pre-paid time period expires,

services automatically renew unless Granite is notified of cancellation in writing 30 days

prior to the desired end date.

Contracted Services Policy

Granite Broadband must receive a written notice of cancellation via email or postal mail

directed to the Billing Department at least 30 days prior to the desired end date.

Early termination of any contract will result in an early termination fee. This fee will be equal

to half of the total remaining contractual service charges.

Non-payment/ Late Fees

Granite Broadband reserves the right to charge any account a late fee if payment is not

received in full by the due date of the service. Any account more than 30 days past due is

subject to disconnection. A reconnection fee will be required to reconnect any suspended services. If payment is not received within 30 days of the disconnect date, the account will be closed and escalated to a collections agency. Granite Broadband charges a $35.00 fee for all returned checks and account debit chargebacks.